Returns & Exchanges

Eligible items may be returned within 14 calendar days after delivery, subject to the conditions below.

Return Conditions

Items must be unworn, unaltered, and returned in their original condition with all packaging, tags, protective accessories, and included items. Products must be free from scratches, stains, cleaning, misuse, or customer-caused damage.

Free Return Eligibility

Defective items, incorrect shipments, and verified quality flaws qualify for an approved free return.

Non-Returnable Items

• Worn, altered, damaged, misused, or customer-cleaned items.
• Items with missing or damaged original packaging, tags, or accessories.
• Custom or personalized bracelets, except where defective or where applicable law requires otherwise.
• Requests submitted after the 14-day return window.

How to Start a Return

1. Email Customer Care at servicelunaveil@outlook.com with your order number, return reason, and product photos or video where relevant.
2. Wait for approval and the official return address before sending the item.
3. Return all approved items and keep your shipping receipt and tracking information.
4. After arrival, the return will normally be inspected within 3–5 business days.

Fees & Refund Timeline

• For non-defective returns, the customer is responsible for return shipping and any associated customs fees.
• For an approved quality issue or fulfillment error, LUNAVEIL covers reasonable return shipping costs.
• Approved refunds are issued to the original payment method. Banks and payment providers may take an additional 7–14 business days to post the funds.

Nothing in this policy limits consumer rights that cannot legally be excluded.